Google review
Public · Visible on your Google profile
★★★★★
“Wonderful food and service. We’ll definitely be back.”
The automated review system for restaurants and hotels.
Every guest gets a text after their visit. Five-star guests go to Google to post a review. Everyone else tells you privately.
Automatic texts Your branded review page Automatic review replies
The guest review process
Here’s exactly how it works.
One text. Your restaurant’s review page. A different next step for happy and unhappy guests.
1
We send your guest a text.
After dinner, they receive an SMS with a link to your restaurant’s review page.
2
They choose a rating.
The link opens a page branded for your restaurant, with three rating options.
3
They write a Google review.
Five-star guests land here to write their review. Lower ratings open your private form.
4:44
×Write a review
Casa Lina
Food
Service
Atmosphere
Share details of your own
experience at this place
experience at this place
Add photos & videos
CL
Casa LinaPrivate feedbackHow could we
have done better?
Tell us what happened so our team can follow up.
Your feedback
Share your experience…
Email address
you@example.com
Send feedback
Sent to the restaurant.Not posted on Google.
5 stars
Google review formGuests can write and publish a review on your Google Business Profile.
1–4 stars
Private feedback formTheir feedback goes directly to your team, rather than being posted to Google through this flow.
Example restaurant: Casa Lina. Showing the five-star path to Google. Tap a rating to try the other path.
Restaurant case study
Restaurant case study
Every guest gets the follow-up.
The team stays focused on service while Review Rep handles what comes next.
An automatic text after every meal
- 5 starsGoogle reviewPosted on your Google profile
- 1–4 starsPrivate feedbackOnly your team sees it
Anonymous restaurant
The first six weeks
ON GOOGLE150+Five-star reviewsPublished on Google by week six
CAUGHT PRIVATELY70Negative responses caughtSent privately to the business
Five-star Google reviewsNegative feedback caught
Illustrated weekly progression · cumulative totals
Weekly progression illustrated. Totals are the reported six-week results.
After every visit
Your reviews,
on autopilot.
More Google reviews. Private guest feedback.
Less work for your team.
Automatic follow-ups
A text after their meal or stay.
Automatic review replies
A response without writing it yourself.
Negative review appeals
We appeal reviews that shouldn’t be there.
Two ways to hear from your guests Examples
Private feedback
Private · Only your team sees this
“Our food arrived cold. We’d appreciate a follow-up.”
Sent to your team, not posted to Google.
Review Rep for hotels
More hotel reviews.
After checkout.
-
A text after checkout
The Willow Example hotelHi Alex, thanks for staying with us. How was your stay? Let us know here:
-
Alex rates the stay Try it
-
Where Alex goes next
- Google review formAlex writes a public review.
- Private feedbackOnly your team sees it.
Choose a rating to see where your guest goes next.
Pricing
Plans for restaurants and hotels.
Every plan texts your guests after their visit.
Starter
Just the review request, no filter.
$99USD/month
50 review requests a month
Get started with Starter- Review request texts
- Not included: Review filter
- Not included: Negative review appeals
- Not included: Automatic review replies
Most popular
Growth
Every feature. Right for most venues.
$179USD/month
100 review requests a month
Get started with Growth- Review request texts
- Review filter
- Negative review appeals
- Automatic review replies
Unlimited
Every feature, for busy venues.
$279USD/month
Unlimited review requests
Get started with Unlimited- Review request texts
- Review filter
- Negative review appeals
- Automatic review replies
Frequently asked questions
Where do five-star guests leave their review?
They’re sent directly to Google’s review form to write and publish their review.
Where does lower-rated feedback go?
Guests use a private form that sends their feedback directly to your team. This form doesn’t post it to Google.
Will the page use my business branding?
Yes. Your review page uses your restaurant or hotel’s name and branding.
Can you remove negative Google reviews?
We appeal reviews that violate Google’s policies. About 50% of our appeals succeed, including 30+ removals for one business. Google makes the final decision.
Let’s put your reviews on autopilot
Ready for more
five-star reviews?
See the text, the review page, and both feedback paths in a 15-minute walkthrough for your business.
Book a 15-minute callSee Review Rep
in action.
We’ll show you how Review Rep would work for your restaurant or hotel.
15-minute callLive walkthrough